Privacy Policy

Introduction

At Scrute, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered title and survey reconciliation platform.

By using Scrute, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

We collect information that you provide directly to us, including:

• Name and email address
• Company name and professional information
• Account credentials
• Payment and billing information
• Communications with our support team

Document Data

When you use our service, we process:

• Title commitment documents
• ALTA survey files
• Annotations and notes you create
• Variance reports and exported documents

Usage Information

We automatically collect information about how you use our service, including IP addresses, browser types, device information, and usage patterns.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our AI-powered reconciliation services
• Process your transactions and send you related information
• Send you technical notices, updates, and support messages
• Respond to your comments and questions
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Strict authentication and authorization protocols
• Regular Audits: Security assessments and penetration testing
• Data Isolation: Your documents are stored separately from other users
• Backup Systems: Redundant backups with point-in-time recovery

AI Training and Your Data

We understand the sensitive nature of legal documents. Your uploaded files are processed only for your use and are never included in our AI training datasets. We maintain strict data separation between client data and model training.

Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

• Account Data: Retained while your account is active and for a reasonable period afterward
• Documents: Stored as long as you maintain your account, with options for deletion
• Usage Logs: Retained for 90 days for security and troubleshooting purposes

Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third parties who assist in operating our service (e.g., cloud hosting, payment processing)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize us to share information

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal information
• Export: Request a portable copy of your data
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us at [email protected]

Cookies and Tracking

We use cookies and similar tracking technologies to:

• Maintain your login session
• Remember your preferences
• Analyze usage patterns and improve our service
• Provide security features

You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us: